Here are often asked questions and the relevant answers.
If your question isn’t listed here, please send it to us via the contact form.
Where are you based?
Do you have a shop I can visit in person?
Not yet! We currently work from home.
Is your office non-smoking?
A definite yes.
Is your office pet-free?
Not quite. Team member Raudi is a small dog and responsible for shredding empty cardboard boxes that are no longer needed.
Can I get an electronic version of your MOC instructions?
Unfortunately, there are many dishonest people in this world who copy and sell instructions for LEGO® models illegally. To combat this, we only issue our instructions, in which a lot of time and labour has been invested, in printed form.
Why are your products more expensive than comparable LEGO® kits?
With LEGO®, we can generally rely on an average price to part ratio of about €0.10 per part. However, this calculation does not factor in any additional costs, such as rarity, availability and human labour. We do not manufacture the parts ourselves and want to stay true to the creations of other designers. Instead, we purchase bricks from LEGO® Pick A Brick walls or from sellers on BrickLink. That costs us a lot of time. Try it yourself! Costs are additionally incurred for the actual purchase of all the parts as well as the shipping costs. Thus, we have calculated that we need to charge about twice the LEGO® price; that is, €0.20 per part. This may seem expensive in direct comparison, but you have to understand that we are not a global corporation. We do not sell thousands of copies of a kit, which would lower the unit price.
Will you also be providing kits in other categories?
Yes, very soon. There will also be more great books with instructions. Wait and see!
How do I find out when you launch something new?
Stop by our website occasionally; another way is to follow us on Facebook or Instagram. When we have something new in our range, we present it on Fridays.
Do you only sell new bricks?
We try to do so. Sometimes older or retired bricks are no longer available new. Therefore, we sometimes have to resort to used bricks, but this is mostly not noticeable. Where this is the case, however, we point it out in the respective instructions manual and on the corresponding product page of our website.
Do you accept commissions from customers?
Gladly. If you have an idea for a LEGO® model, but don’t know how to go about creating it yourself, just ask. We’ll provide a quote without obligation.
How can you sell toys made of plastic and be environmentally conscious at the same time?
On a personal level, we are careful to avoid plastic waste, which we manage to do fairly well. We have tried to completely eliminate single-use plastic in our packaging and focus on sustainable options that will not harm the environment. Each of our kits is packed in a cotton bag instead of several resealable plastic bags that would likely end up in your rubbish bin. The kit is then placed in a cardboard box without any additional plastic wrapping. Even the adhesive tape is made of paper. Both the bag and the box can either be reused or recycled.
LEGO® is a very durable toy. Most people who buy LEGO® make it last. It only really ends up in the bin when it is broken, which happens very rarely. Therefore, LEGO® does not contribute as much to the global plastic waste problem as single-use packaging. In addition, LEGO® itself has been developing a more sustainable alternative to petroleum-based plastics – plastic made of sugarcane.
On May 14th, 2019, the website The Green Fund published an article on the LEGO® Group planning to produce bricks made from hemp.
Which courier service do you use?
We currently offer two options: GLS for domestic parcels and for parcels within the European Union and Mail Boxes Etc. for the rest of the world. We decided to limit it to these two providers because their shipping rates are reasonable and they are very convenient for us. That way, we also support two small businesses in the local area.