Instructions

Our instructions manuals are generally only provided in printed form, not as a PDF or other filetype to be sent by e-mail or saved on a disc. If ordered separately, after receipt of payment, the instructions are sent in an envelope by Deutsche Post. The shipping costs look like this:

Germany

2.50

Abroad (tracked)

6.50

These rates are in euros and are inclusive of 19% VAT.

Kits and books

After receipt of payment, we deliver to every corner of this globe.

Within Germany and the European Union, goods are shipped by GLS; to countries beyond by MBE (Mail Boxes Etc.). GLS advertises with a standard delivery time of 24 hours within Germany and each parcel is insured up to the value of €750. Please note that GLS only uses the Send@Home option. Shipments with MBE are also delivered to your home address.

The duration abroad varies from country to country, depending on the distance. For example, MBE allows 2 to 4 working days for Europe, and up to 7 working days outside Europe.

The shipping costs are calculated according to the dimensions of your order and your place of residence (see below table). For the category XS we use a box with the dimensions 275 x 170 x 70 mm; for S, the box is 355 x 305 x 120 mm. Within Germany, a maximum weight of 40 kg applies; in all other regions, the weight limit is 2 kg, which would be a lot of LEGO® bricks or at least 3 books.

 

XS

S

Free postage for orders over the value of

Germany (mainland)

5.00

5.75

100.00

German islands

21.50

22.50

EU zone 1

11.50

14.25

250.00

EU zone 2

15.25

16.00

250.00

EU zone 3

17.75

22.25

400.00

EU zone 4

21.25

29.25

400.00

Switzerland*

 

35.00

USA

62.00

Australia, Japan

81.50

Rest of the world

Price upon request

These rates are in euros and are inclusive of 19% VAT.
* Switzerland: Deliveries into so-called “Aussengebiete” require an extra fee, which we need to find out from MBE on an individual basis.

The German islands include Hiddensee, Pellworm, Hooge, Langeneß, Oland, Gröde, Föhr, Amrum, Sylt, Langeoog, Spiekeroog, Wangerooge, Norderney, Juist, Baltrum, Borkum and Heligoland.

Unfortunately, GLS does not deliver to the city Büsingen am Hochrhein (postcode 78266) due to its island location within Switzerland.

EU zone 1 includes the following countries:
Belgium, Denmark, France, Luxembourg, Monaco, the Netherlands and Austria.

EU zone 2 includes the following countries:
the United Kingdom, Italy, Poland, Slovenia, Spain, the Czech Republic and Hungary.

EU zone 3 includes the following countries:
Estonia, Croatia, Latvia, Lithuania, Portugal, Sweden and Slovakia.

EU zone 4 includes the following countries:
Bulgaria, Finland and Romania.

If shipping is requested for countries outside the European Union, other fees or costs (such as customs fees) may be incurred. We do not include such charges on our invoices as they are payable directly to the relevant customs or tax authorities. Please check with them for more information.

Items in stock are normally shipped within 2 working days. Items not in stock can take up to four weeks, occasionally a little longer.

The following service crossed out now is not available from 17th March 2020. Michas Bahnhof is closed for customers due to the Coronavirus (COVID-19) until further notice.

Customers in Berlin are welcome to collect their ordered items at the following address, free of charge:

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