Instructions

Our instructions manuals are generally only provided in printed form, not as a PDF or other filetype to be sent by e-mail or saved on a disc. If ordered separately, after receipt of payment, the instructions are sent in an envelope via Deutsche Post. The shipping costs look like this:

Germany2.50
Abroad (tracked)6.50

These rates are in euros and are inclusive of 16% VAT.

 

Kits and books

After receipt of payment, we deliver to every corner of this globe. Goods are shipped by MBE (Mail Boxes Etc.). Each parcel is insured up to the value of €520 and delivered to the address supplied with your order. The duration varies from country to country, depending on the distance. For example, MBE allows 2 to 4 working days for Europe, and up to 7 working days outside Europe. The shipping costs are calculated as follows:

 Destination/zonePriceFree postage for orders over the value of
Germany (mainland)6.00100.00
German islands18.00
EU zone 114.00250.00
EU zone 220.00250.00
EU zone 323.00400.00
EU zone 425.00400.00
EU zone 526.00
EU zone 629.00
EU zone 733.00
Switzerland*32.00
Norway40.00
USA62.00
Australia, Japan81.50
Rest of the worldPrice upon request

These rates are in euros and are inclusive of 16% VAT.

*Switzerland: besides the import costs (such as taxes and customs fees) to be paid at receipt of the parcel, a surcharge is required for deliveries to so-called “extended areas”. We can determine the amount of this surcharge by consulting Mail Boxes Etc. upon request.

The German islands include Hiddensee, Pellworm, Hooge, Langeneß, Oland, Gröde, Föhr, Amrum, Sylt, Langeoog, Spiekeroog, Wangerooge, Norderney, Juist, Baltrum, Borkum, Neuwerk, Heligoland and Chiemsee.

Unfortunately, MBE does not deliver to the city Büsingen am Hochrhein (postcode 78266) due to its island location within Switzerland.

EU zone 1 includes the following countries: Belgium, Denmark, Luxembourg, the Netherlands and the Czech Republic. In Poland, the postcode areas 56200–56299, 60000–62099, 62200–62239, 62241–62399, 63000–63199, 63705–63706, 63740, 63743, 63800–64699, 65000–67199, 67300–67499, 68100–68399, 69100–69299, 70000–74499 fall within this zone.

EU zone 2 includes the following countries: France, Italy (postcodes 10000 to 50999) and Austria.

EU zone 3 includes the following countries: Croatia, Poland (excluding the postcode areas listed above), Slovakia and Slovenia.

EU zone 4 includes the following countries: Finland, Great Britain (not Northern Ireland), Monaco and Sweden.

EU zone 5 includes the following countries: Italy (excluding the postcode areas listed above) and Spain (mainland + Balearics).

EU zone 6 includes the following countries: Bulgaria, Estonia, Latvia, Lithuania, Romania and Hungary.

EU zone 7 includes the following countries: Northern Ireland, Ireland and Portugal (mainland).

If shipping is requested for countries outside the European Union, other fees or costs (such as customs fees) may be incurred. We do not include such charges on our invoices as they are payable directly to the relevant customs or tax authorities. Please check with them for more information.

Items in stock are normally shipped within 2 working days. Items not in stock can take up to four weeks, occasionally a little longer.

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